Frequently Asked Questions
Everything you need to know about our artisanal treats.
How do you ensure the chocolate doesn't melt during shipping?
We use specialized thermal packaging and ice packs for all orders during warmer months or when shipping to hot climates to ensure your chocolate arrives in perfect condition.
Are your chocolate products nut-free and allergy-friendly?
While we offer specific products made without nuts, all our chocolates are processed in a facility that handles tree nuts, peanuts, milk, and soy. Please check the ingredient list on each product page for specific details.
What is the shelf life of your artisanal truffles?
Because we use fresh ingredients and no artificial preservatives, our truffles are best enjoyed within 3 to 4 weeks of delivery. Store them in a cool, dry place between 60-70°F.
Do you offer vegan or dairy-free options?
Yes, we have a dedicated collection of dark chocolates and plant-based milk chocolates that are 100% vegan-friendly.
Can I include a personalized gift message with my order?
Absolutely. You can add a custom message at checkout, which we will hand-write or print on a premium gift card to be included inside your package.
What is your return policy for food items?
Due to the perishable nature of chocolate, we cannot accept returns. However, if your order arrives damaged or you are unsatisfied with the quality, please contact our support team within 48 hours for a replacement or refund.