Returns & Exchanges

Due to the perishable nature of our artisanal chocolate products, we strive to ensure every box arrives in perfect condition. If your order is damaged or incorrect, please reach out within 14 days of receipt for a replacement or refund.

Return Process

• 1.
  Contact Support

  Email our concierge team with your order number and a brief description of the issue regarding your chocolate delivery.

• 2.
  Provide Documentation

  Attach clear photos of the damaged packaging or incorrect items to help us process your claim and improve our shipping methods.

• 3.
  Review Process

  Our quality assurance team will review your request within 48 hours to determine if a refund or a fresh shipment is appropriate.

• 4.
  Resolution

  Once approved, we will either initiate a full refund to your original payment method or dispatch a temperature-controlled replacement immediately.